Account Manager – CRM & CEM
Salary range: £45k-£55k, OTE £85,000 – £100,000.
Sector: Customer Relationship Management, Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre
Our client is an innovative International software house, revenues c. £20m in ARR all delivered via a SaaS model. They have tripled in employee size in last 5 years and plan a net 20% staff increase in the UK this summer. The UK sales team is well established with a VP Sales leading 4 teams including enterprise new business sales, enterprise strategic accounts, SME account management, and a tele-marketing / lead development team. In addition they have a Customer Success team and a strong UK Marketing function with 6 staff growing to 9 in the next few months to support international growth. The 2018 FY closed in June and saw record revenue levels and record new logo signings in the year.
Solutions Sector: Customer Relationship Management, Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre
It’s all delivered in a SaaS model. and as an Account Manager you will be closing deals with existing clients in the range £40,000 – £150,000 TCV for SaaS ARR and professional services.
What we are looking for:
- Account development, cross and up-selling track record
- Evidence of deals done and performance achievement
- SaaS model application sales
- CRM, CX, Customer Engagement, Customer Interaction, Feedback and Response Management apps sold via a SaaS model
- An ‘application solution’ sales approach with a complex sales cycle, multiple stake holders and influencers across a business and not just IT etc.
- Comfortable with a Target of c. £500k ARR
National remit, located at the midlands Head Office.
To apply please send your CV (in Word) to Justin Kelsey at Syntony (Search & Selection) Ltd
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