Account Manager – SaaS, CX, VoC, CEM

  • Full Time
  • London

Account Manager

Salary range:       £40,000 – £60,000, OTE £80,000-120,000 plus CA.
Sector:   Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

Our client is an innovative systems integrator with c. 200 UK staff and revenues approaching £70m and they are transitioning to a SaaS model.   They have offices in multiple locations internationally

Application areas include Customer Experience Management and specifically

  • Multi-channel messaging > (IVR, 2-way SMS, Email, Mobile Apps) – with the purpose of:
  • Contact Centre Solutions
  • Delivering Insight > leading to pro-active next stage customer communication and engagement, campaigns etc.
  • Associated apps and tech. via integrated partners
    • Web interactivity,  Live-Chat, Knowledge Management, Self-Service, Intelligent FAQs(?)

What we are looking for:

  • An account manager with experience of SaaS application sales
  • Account Management / sales track record with good solid consistency of evidence of deals done and performance achievement
  • SaaS model application sales
  • Ideally CX, Customer Engagement, Customer Interaction, Feedback and Response Management apps sold via a SaaS model
  • Wider CRM and associated apps would also be acceptable
  • An enterprise ‘application solution’ sales approach with a complex sales cycle, multiple stake holders and influencers across a business and not just IT etc.

 

 

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By |2018-11-14T17:32:06+00:00November 14th, 2018|Comments Off on Account Manager – SaaS, CX, VoC, CEM

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