Data Deployment Engineer
Salary: £40-50,000 + Bonus + Benefits
Our client is a converged telecoms carrier. They have c. 500 people internationally and more than 2000 clients. They are profitable (£10m+), growing strongly 20%+ on a turnover of more than £30m.
The data deployment engineer’s role is to provide level three data engineering and deployment for a range of Glocal Enterprise clients.
⦁ Provide a third tier engineering service and service management to Global Enterprise clients within data products / services.
⦁ Provide appropriate technical expertise / advice, support and mentoring to first and second tier analysts and engineers.
⦁ Analyse customers’ existing LAN / WAN in order to implement or recommend system modifications / enhancements.
⦁ Ensure deployments are completed within expectations.
⦁ Be part of Change Advisory Board to ensure that all change approvals are submitted with correct technical information working within the boundaries of the customers own change control process.
⦁ Ensure that SMC knowledge base is updated with technical information (diagrams / processes) when services are added / updated by the appropriate business area along with information on incident fixes.
⦁ Attend training courses and attain a professional skill level, quantifying by taking any associated tests or exams.
⦁ Cisco CCNA and/or CCNP, CCVP, CCNP Voice, CCNP Security, CCNP Wireless or Microsoft equivalent.
⦁ Study and pass specialist exams to enable to attain accreditation with manufacturers, which in turn would lead to the company receiving enhanced service, support, and product discounts.
⦁ In-depth knowledge of LAN and WAN technologies with the capability to adapt as technology evolves.
⦁ Develop good relationship with clients, external suppliers and resolving groups working closely with Provisioning and other Global Enterprise teams for projects, allocated work and faults, ensuring customer deadlines and SLAs are met.
⦁ Good contributor to a team, building strong mutually supportive relationships with all relevant areas of the business.
⦁ Provide support and assurance to line management and first and second line during major incidents.
⦁ Build and maintain a professional relationship with all customers, ensuring the customer values
⦁ Control client calls to provide confidence and assurance.