Pre Sales Solution Architect
Base £60k – £70k, OTE £12k – £15k
London with flexibility on home working
Our client is a leading provider of ‘Cloud’ / SaaS based Contact Centre and Telephony solutions. They are an international company, 300+ employees and established 15 years. They have a substantial client base with 1,000+ clients for hosted, SaaS, Cloud solutions in Europe and in the UK they have been established for several years and now have 80+ clients. The UK client base includes leading mid corporate and enterprise firms, call centre outsourcing companies, retail and ‘high street’ brand names with the largest single client having 600 agent licenses.
This role is dedicated to providing technical sales support to the sales team, designing / advising and agreeing the solution (and spec.), being the local point of knowledge and guidance on the existing and evolving offering, being responsible for the delivery of the solution to a customer and providing solution expertise to the customer as needed. The role is one of a team of 3, based in London, providing support to the Account and New Business sales team.
The ideal candidate will bring proven technical and solution design skills in a solution-sale based B2B tech market, ideally the contact centre or a related vertical with an appreciation of the architecture and integration of recognised enterprise voice and/or unified communications platforms. As importantly, they will be ‘customer facing’ – able to present with gravitas complex technical solutions, join the dots between technology and the business benefit, manage customer expectations and establish and maintain technical credibility.
Support sales team and customers in documenting and understanding voice architecture integration including underlying transport layers.
Provide pre-sales technical and solution support and own the design of the solution.
Support sales with tech information and insight, advice, demos, solution architecting, best practise, innovative ideas etc during pre-sales phase to ensure we are crafting a winning solution for the opportunity that gains mindshare and credibility.
Act as single point of contact for guidance and information on our products and solutions, including a good awareness of roadmap developments.
With diplomacy and tact, input into the product function UK market-validated feedback and guidance
Lead technical responses to RFI’s, tenders etc,
Build strong internal relations across various departments – locally and with Products, Operations and other key departments.
Keep abreast of UK market demands and trends and be able to advise and input into the product roadmap.
Champion solutions that deliver customer requirements and offer the future-proof platforms.
Act as solution architect for proposals, tenders and offers etc and own the solution design.
Develop and agree final solution design with customer, getting sign off from all relevant stakeholders.
Design winning (technical & commercial) solutions together with customer and sales lead.
Be able to fulfil the SIM role in full if required ie project managing deliveries.
Work closely with Service & Delivery Manager to ensure they are briefed and able to manage delivery projects.
Be responsible for delivering on-site training to the customer.
Perform training to the customer on the solution.
Keep sales team and management updated proactively on progress of all projects.
Promote best practice implementation of CC solutions
Skills & Experience
At least 7+ years experience – from CC, telecom or IT industry.
Experience with at least 1 enterprise voice, contact centre or unified communications platform
Technical Knowledge of voice (SIP/Voip) routing, SIP trunking (Enterprise and Carrier), SBC Capability
Appreciation of WAN and LAN IP Networking
Passion for technical understanding of the product areas.
Confident and adept at presenting and engaging with customers.
Comfortable with assisting engagements at C level and also at detailed technical level – must be able to, or have the aptitude to, engage credibly across these multiple stakeholders, with a nuanced dialogue for each and ‘own’ the technical relationship.
Know how to support sales engagements.
Be able to establish influence over cross-functional teams – internal and external – especially operations and support and client teams – to ensure our service levels and deliverables to the client are always second-to-none.
Understand the market environment, our technology, roadmap, business challenges faced by customers, and be able to rationalise how our and cloud offers the optimum range of solutions and benefits for those business challenges
Maintain a high level of relevant technical knowledge in order to have meaningful conversations with prospects.
Structured and succinct in communication – verbal and written, on email and with proposals.
Takes pride in the company, their image, and their work.
Work collaboratively with sales staff and product specialists required to address customer requirements
Be a positive representative of the company and its brand in the marketplace
Must have evidence of, or be able to show aptitude of, passion for technology and how it drives business benefits.
Able to manage multiple parties as part of a delivery project.
Commercial and market orientation
Ability to set customer expectations and provide regular project updates
Reporting Lines & interfaces
Report to VP Sales, UK.
Notice 3 months each way
Probationary period 3 months
Salary range: £58,000 – £70,000
OT £12,000 – £15,000
Benefits Group Pension, PMI, DIS.