Programme Manager – Professional Services

  • Full Time
  • London

Programme Manager 
LOCATION: London

Application Specialities: Financial Market Compliance (FMC) solutions, Anti-Money Laundering (AML), Fraud (Detection & Prevention), Trading floor / Dealing Room voice & data recording (Communications Compliance), Customer Engagement and Customer Journey solutions, Payments compliance and fraud prevention.

Our client: An international $Billion+ revenues software and services specialist delivering innovative solutions to the Banking, Financial Trading, Investment Banking sectors with market leading and globally used solutions for Financial Market Compliance (FMC) solutions, Anti-Money Laundering (AML), Fraud (Detection & Prevention), Brokerage / Trading floor / Dealing Room voice & data recording (Communications Compliance), Customer Engagement and Customer Journey solutions, Payments compliance and fraud prevention.

Working with customers of different sizes and utilising cross-functional teams in multiple locations throughout EMEA to ensure delivery success
Provide effective, accurate and timely communications to all senior stakeholders and to schedule and attend all senior stakeholder meeting including Steering Committees to act as clear point of with client sponsors and senior management to improve CSAT returns
Ensure that Risk Management is employed across all projects and programs to identify and mitigate risks with actively involving clients to ensure there is a clear solution focus that assures the project delivery. Where necessary notify of any potential escalation in good time along with proposed countermeasures
To ensure that scope is monitored and controlled by the Project Managers on projects and that any diversion is proactively addressed through re-planning and change control where necessary to safeguard program baselines.
Ensure that revenue forecasts, budgets and invoices are accurate and tracked regularly to ensure that projects have a strong commercial focus
Measure the quality and efficiency of each delivery. Proactively provide feedback on lessons learned and contribute to the development, maintenance, and enhancement of all project management resources, processes and tools used within the Services team.

Degree educated with 3-5 years + experience of managing IT/software projects using established program management disciplines and methodologies.
Must have experience of customer facing program/senior project management with focus on stakeholder management, reporting and team management.
Experience of managing multiple concurrent IT/software projects of varied complexity utilizing cross-functional teams in multiple locations.
Previous experience of customer management – crisis management, over-commitment management, prerequisites/delays tracking/ project report and action items tracking.
Presentation skills – able to prepare and present in a projects in a comprehensive way (status, open issues, risks, delay, defects reporting) to project team and management.
Ability to drive the customer through the challenges and delay without escalations.
Ability to build good relationships with the customer, understand their business needs and priority.
Experience of managing projects in a global matrix organization is essential.
Experience of managing IT software implementation and integration projects
PMP certification is important but should be able to adapt to detailed processes and methodologies.
Technical, IT or telephony background is an advantage, but experience of managing complex IT/software projects is more important.
Excellent communication and presentation skills, both written and verbal.
Works well under pressure and can provide concise communication from team to board level.

Syntony is an employment agency working on behalf of client organisations to recruit personnel.  In submitting your application you are giving us permission to retain and process your personal details and to contact you via the phone and email details you provide.  You can amend this consent at any time by email to gdpr@syntony.co.uk.  For more information: syntony.co.uk/gdpr




By |2018-12-14T17:08:10+00:00December 14th, 2018|Comments Off on Programme Manager – Professional Services

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