Project Manager – CISCO, ShoreTel, Enghouse

Project Manager

 

Our client is a well-established Voice, Data, Networking, Unified Communications and Contact Centre VAR and Systems Integrator with Head Office in Berkshire and offices in London and the midlands.   Their 3 key technology Partnerships and focus are with Cisco, ShoreTel and Enghouse.

 

CISCO specialisations:

  • Network Infrastructure: Switching, Routing, Wireless
  • Collaboration: Voice, Video, Mobility, Collaboration applications – Contact Centre, Conferencing, Content, Recording and Quality Management
  • Security: Location, Content, Users, Device

 

Enghouse Interactive:

  • Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction, with products spanning multi-channel call centres, CTI integration, IVR / Self-Service, operator attendant consoles, call recording and quality monitoring, outbound predictive dialler, knowledge management solutions and more.

 

ShoreTel:   

  • Is a leading provider of cloud, onsite, and hybrid business telephony and unified communications (UC) solutions. 

 

Role and Responsibilities:

 

  • Responsible for scoping, leading and ensuring the successful deployment of solutions for SMB and Enterprise customers. 
  • Deliver solution implementation engagements with high customer and end-consumer satisfaction scores, while achieving internal and customer success metrics. 
  • Commencing with an internal transition from the Sales and Pre-Sales Solutions team post contract execution, you will manage cross-functional PS technical and other teams responsible for deploying solutions, assuring client success and acceptance of system performance.

 

Your background
 

  • 5+ years of experience in successfully managing complex, systems infrastructure and software deployment implementations.
  • Exceptional project management, analytical, organizational, technical and leadership skills managing client engagements and internal resources in order to provide premier customer service.
  • Ability to develop business relationships and negotiate with clients and internal resources.
  • Ability to understand and communicate complex technical concepts and business issues verbally and in writing to clients, associates and management.
  • Experience with Telco, Networks and Web concepts and architectures.

 

 

Location:        Ideally within 90 minutes of Berkshire.

 

Remuneration:   Salary range £45,000 – £60,000 depending on experience, plus Bonus and Car Allowance and benefits

 

 

To apply please send your CV (in Word) to Justin Kelsey at Syntony (Search & Selection) Ltd




By | 2017-02-21T15:23:11+00:00 February 21st, 2017|Comments Off on Project Manager – CISCO, ShoreTel, Enghouse

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