Salary range: £40,000 – £60,000, OTE £80,000-120,000 plus CA.
Sector: Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre
Our client is an innovative systems integrator with c. 200 UK staff and revenues approaching £70m and they are transitioning to a SaaS model. They have offices in multiple locations internationally
Application areas include Customer Experience Management and specifically
- Multi-channel messaging > (IVR, 2-way SMS, Email, Mobile Apps) – with the purpose of:
- Contact Centre Solutions
- Delivering Insight > leading to pro-active next stage customer communication and engagement, campaigns etc.
- Associated apps and tech. via integrated partners
- Web interactivity, Live-Chat, Knowledge Management, Self-Service, Intelligent FAQs(?)
What we are looking for:
- An account manager with experience of SaaS application sales
- Account Management / sales track record with good solid consistency of evidence of deals done and performance achievement
- SaaS model application sales
- Ideally CX, Customer Engagement, Customer Interaction, Feedback and Response Management apps sold via a SaaS model
- Wider CRM and associated apps would also be acceptable
- An enterprise ‘application solution’ sales approach with a complex sales cycle, multiple stake holders and influencers across a business and not just IT etc.
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