• Full Time
  • London

Account Manager

Salary range:       £40,000 – £60,000, OTE £80,000-120,000 plus CA.
Sector:   Customer Experience Management, CX, Voice of the Customer (VoC), Feedback Management, Response Management, multi-channel, messaging, Customer Interaction, Contact Centre

Our client is an innovative systems integrator with c. 200 UK staff and revenues approaching £70m and they are transitioning to a SaaS model.   They have offices in multiple locations internationally

Application areas include Customer Experience Management and specifically

  • Multi-channel messaging > (IVR, 2-way SMS, Email, Mobile Apps) – with the purpose of:
  • Contact Centre Solutions
  • Delivering Insight > leading to pro-active next stage customer communication and engagement, campaigns etc.
  • Associated apps and tech. via integrated partners
    • Web interactivity,  Live-Chat, Knowledge Management, Self-Service, Intelligent FAQs(?)

What we are looking for:

  • An account manager with experience of SaaS application sales
  • Account Management / sales track record with good solid consistency of evidence of deals done and performance achievement
  • SaaS model application sales
  • Ideally CX, Customer Engagement, Customer Interaction, Feedback and Response Management apps sold via a SaaS model
  • Wider CRM and associated apps would also be acceptable
  • An enterprise ‘application solution’ sales approach with a complex sales cycle, multiple stake holders and influencers across a business and not just IT etc.



Syntony is an employment agency working on behalf of client organisations to recruit personnel.  In submitting your application you are giving us permission to retain and process your personal details and to contact you via the phone and email details you provide.  You can amend this consent at any time by email to gdpr@syntony.co.uk.  For more information: syntony.co.uk/gdpr