Aspect Engineer – Call centre Engineer
Salary: £40-50,000 + car allowance + bonus + benefits
Location: London / Home located. The office is South East based but you can be based anywhere with travel to site.
Our client is a global provider of multi-channel customer engagement, contact centre, self-service and
secure payment solutions deployed by corporate and government clients.
The client has made several successful acquisitions in the last 3 years including Internationally, new offices opened in the USA, resulting in significant international Partner and end user client announcements. Financial performance – some great stats: Revenues have increased from £25m pa to £35m in 2 FY years, with corresponding growth in profits and with nearly 80% recurring revenues resulting from their SaaS model offerings. Clients across all major commercial verticals.
We need a mix of skills from the following technology. You must have been hands-on supporting some of the following:
- Experience of Unified IP Versions 6.6, 6.7 & 7.x
- Experience of ALM Versions 3.1, 4.0, & 7.x
- Experience of Aspect Call Centre 9.3 & 9.4
- Experience of Notel MPS 2.x, 3.x & 4.x
- Experience of Avaya CM5 & CM6
The ideal candidate will have:
- Experience of telephony infrastructure (i.e VoIP, PRI)
- Experience of Windows and Linux Operating Systems
- Experience of Microsoft SQL Server
- Experience of Sybase Database
- Demonstrate experience in Datacentre operational environments
- Be familiar with JIRA, Confluence and NetSuite
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