Business Development Manager – Avaya & Customer Experience Software
Salary: £50-70,000 + car allowance + double OTE
Home Located, London HQ
Our client is a 20 year old systems integrator focused on the customer interaction, customer experience and contact centre space. With international offices, over 350 clients, including many big name brands you will have heard of. Now with VC funding their growth has rapidly accelerated over the last 2 years (50% growth in that period!).
To continue to further this growth they are recruiting 2 new business development managers. You will be responsible for the acquisition of Enterprise Target Account customers and be tasked with building and maintaining positive relationships with prospective customers.
Pipeline Management- Build and maintain a pipeline across products and services that represent opportunities at different stages of maturity, ie; early opportunities, those at proposal stage and those that are at closure.
Quarterly Performance – bias towards selling into the Avaya Target Account base. Maximising GP and contribution recognition across these areas
Lead Generation – creating new business meetings through self-generation, personal networks
Demand Generation – Using insight on the company, their customer experience and ways of working to intentionally create demand and interest proactively Contact Centre technology solutions.
Target Accounts – Responsible for building intimate knowledge on the companies with Contact Centres in your defined territory
New Business Development – once an appropriate client is found, identify potential projects and services
Proposals –. Working with various other departments to create bid responses and tenders and acting as the ultimate authority before release to the customer
Negotiation – As the commercial lead, responsible for driving the pricing and win strategy for each opportunity. Strong negotiation skills to maximise return and protect the integrity of each deal.
Team Participation – contribute to the development of the Commercial team, through creativity and communications. Help other members of the team, share information, encourage and support all individuals in their role; daily communication with team to share ideas, experiences, learning, support and advice
Essential Knowledge and Experience:
Must have experience in selling Contact Centre, Unified Comms, Cloud, or Hosting and Networking.
Proven background in selling Avaya CC and UC technology
Proven, demonstrable over-performance in a new business sales role
Solid experience in proposal writing/presentation generation
Proven track record in personal opportunity development & maintaining a network of lead sources
Excellent spoken and excellent written English: able to explain issues clearly and in detail to a variety of audiences
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