Contact Centre Implementation Engineer
Salary: £50-60,000 + Benefits
Works with the Business Analyst to build, test and deploy the solution to our customers.
A highly visible position, this role is best suited to an individual who is interested in growing their career in technical business management.
Must have a broad skill set, be focused and able to work independently. Good interpersonal and communication skills. Experience of dealing with multiple stakeholders.
⦁ Able to translate a business request into a technical design requirement.
⦁ Familiar with business rules and Boolean logic.
⦁ Builds the user interface functionality of the technical requirements document.
⦁ Executes testing, QA and production roll out of project enhancements.
⦁ Assists in monitoring end users during roll out of solution.
⦁ Advocates project changes based on observation of end user environment, to gain end user adoption of solution.
⦁ Is the IT point of contact for concerns relating to the solution.
⦁ Able to review and analyze reports from significant data.
⦁ Documents the work in a structured manner.
⦁ RPA implementation.
Working knowledge of at least one object oriented programming language, such as C#/C++, Java
Other Technical Skills:
⦁ Knowledge of Object Oriented programming concepts.
⦁ Basic understanding of:
⦁ Information Architecture
⦁ Graphic Design
⦁ HTML coding and web development, Java Script.
⦁ Experience with a call center environment and technology including CRM systems, diallers, CTI, terminal emulators, call recording
⦁ SQL basics.
⦁ Experience of web services on client side (invoking).
⦁ Some familiarity with BI software and setting up reports from BI tools.