Customer Success Account Manager
Based: Hemel Hempstead
Salary: £27,000 – £35,000
Company Bonus to 5% and Personal bonus c.£5,000 + Excellent benefits + superb working environment
The Role: We are looking for an exceptional Customer Success Account Manager to join our innovative and dynamic team.
Our client is a global provider of multi-channel customer engagement, contact centre, self-service and secure payment solutions deployed by corporate and government clients. Today, our aim is simple: To help our customers make every contact centre experience satisfying and secure for consumers.
The client has made several successful acquisitions in the last 3 years including internationally, new offices opened in the USA, resulting in significant international Partner and end user client announcements. Financial performance – some great stats: Revenues have increased from £25m pa to £35m in 2 FY years, with corresponding growth in profits and with nearly 80% recurring revenues resulting from their SaaS model offerings. Clients across all major commercial verticals.
As a Customer Success Account Manager you will enjoy a varied role managing a range of accounts within your portfolio of clients. As the main point of contact for your client base you will bring your passion and enthusiasm to helping our clients understand and deliver exceptional customer experiences that drive customer loyalty and revenue growth.
Demonstrating strong relationship skills along with analytical and presentation skills you will be responsible for the day to day management of key strategic accounts including; account development, coordination, relationship management and the measurement and monitoring of account performance. This is a great opportunity to learn and grow within a fast paced rapidly expanding and dynamic technology business and a role with future career progression.
Key responsibilities and deliverables:
- Generating quotations.
- Conduct monthly client meetings.
- Preparing detailed account plans, you’ll seek to leverage the full potential of our client’s solutions through the delivery of impactful presentations
- Management of client queries and fault resolution
- Project manage client application changes through the change control cycle
- Client retention
- Production of daily/monthly/ quarterly reports, along with tracking application performance
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