Technical Consultant – Unified Comms (Avaya, Mitel or Cisco)
Home located, but prepared to travel regularly to client site and South East offices
Salary: to £45-55,000 base + car allowance + Bonus + Benefits.
Our client is a leading Avaya partner. They are based in the South East, and are over 15 years old.
They offer a complete unified comms offering and are looking for a TDA with manufacturer accreditations, for example Cisco Certified Design Professional, Avaya or Mitel Certified Solutions Specialist.
The core activities of this role include:
⦁ Technical Consultation to Sales, Presales and the customer base.
⦁ Technical escalation support to the NOC and the Service Desk.
⦁ Technical ownership of assigned client communications infrastructure
CCPD or Mitel Certified or Avaya Design Certified
⦁ Technical consultants work with partners and customers across the technology portfolio designing, implementing and supporting solutions
For new solutions, you will work alongside the Solution Design team and client representatives in establishing the Low Level Design (LLD), ensuring that solutions meet customer expectations, including providing written proposals and attend client site meetings.
⦁ The Technical Consultant (TC) will be required to provide technical consultation to customers, sales and presales on the technology we support and intend to include as a product going forward.
⦁ The TC will provide a technical transition to new customers on a support only contract. This will involve site audits and creation of a new SPID.
⦁ Support and Manage technical escalations from the Service Desk and the NOC as and when required.
⦁ The role is a customer facing which requires the consultant to work with the customer and the NOC to achieve goals and resolutions.
⦁ Mentor the NOC by conducting training and workshops on new and existing technology.
⦁ Create and analyse documents required for operations. The role will require the consultant to attend or chair workshops to create or amend existing documents required to improve processes in operations.
⦁ Champion new technologies and products. The consultant will work with the product team to provide an operational perspective to a prospective product launch.
⦁ Support post and pre sales activity in the design, development and implementation of network solutions and datacentre solutions
⦁ Work with other members of the solutions team to solve the customers’ business problems
⦁ Develop key relationships with technology vendors and partners
⦁ Take a personal interest to help grow and develop the IP Integration Operations business
⦁ Dynamic approach to work and technology
⦁ Deliver high quality, profitable project services to time and budget
⦁ Deliver consulting services to agreed Timescales and Key Performance Indicators (KPI) to meet (and exceed) client expectations
Provide regular input in to project team as agreed and time and expenses tool without prompting