Training Manager – EMEA
Location: London
Salary: £40-55,000 + benefits.
Sector: Artificial Intelligence, Analytics, Robotic Process Automation, RPA, Natural Language, Machine Learning, Consulting, Systems Integration, BPaaS
Our client is a software vendor, ISV, consultancy and systems integrator. They pride themselves on helping organizations expedite business decisions, automate processes, draw insights and deliver delightful user experiences. Operating internationally covering 4 continents and with primary offices in 8 countries in the UK, USA, Middle East and Asia.
With multiple industry analyst awards such as IDC Digital Disruptor and Forrester Wave recognition they have created a great deal of Consultancy / Commentator / Analyst excitement and interest in the last 2 years.
In the UK they are just at start up mode and this represents a truly excellent and unusual career opportunity to join a business at early stages that is about to launch a major growth phase in Europe.
Specialisations:
- Artificial Intelligence
- Analytics
- Robotic Process Automation (RPA)
- Natural Language
- Machine Learning
- Consulting
- Systems Integration
- BPaaS
Responsibilities
- Become the training point of contact for all locations for technical and soft skills training
- Provide in-depth systems’ training of in-house programs to new hires / operational leadership team / management team
- Offer ongoing training to all seniority levels when new processes, features, or functions of in-house programs are introduced in cooperation with global trainer
- Develop and maintain e-training resources
- Create and maintain topic-specific training materials and programs
- Keep accurate records of staff participation and completion for training sessions; enforcing participation when necessary
- Plan for process improvements
- Play an integral role in new business pitches and take responsibility for the effective onboarding of new clients
Capabilities
- Strong interpersonal and leadership skills to maintain the trust of employees and further supervise their continued training
- Solid organizational skills to manage the needs of each employee and tailor training techniques as per company’s needs
- Constantly evaluate new ways to access and teach new skills
- Work in a multi-cultural environment and work with people from a variety of backgrounds
- Certifications in tools for assessment like Benchmarks/360s
Assess Employee Needs
- Design training plans
- Manage or direct employee training
- Evaluate results of employee training
- Research training methods
Competencies
- Organizational skills
- Leadership and decision-making skills
- Project documentation and status reporting
- Project implementation planning and adherence to timelines
- Strategic orientation combined with operational strength / task orientation
- Consultative approach and ability to build long-term relationships
- Good influencing skills, with an ability to persuade others to adopt right course of action
- Capability to meet deadlines and expectations while juggling multiple and changing priorities
- Practicality, with a flair to speak effectively to varied audiences
- Positive and proactive attitude, highly self-motivated, a self-starter, and a fast-learner
- Discretion, integrity and authenticity
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