• Full Time
  • London

WFO / WFM Verint Consultant
Essential knowledge:   Verint Workforce Management solution, specifically the Impact 360 suit version 15.1 and 15.2
Remuneration: Base salary in the range £70,000 – £85,000 plus Bonus and benefits
Home office located

The client is a leading European provider of SaaS / cloud based multi-channel Contact Centre solutions with a well-established UK presence and c. 1000 European clients.

Main Responsibilities

  • Manage end-to-end implementation of customer solutions and ensure all deliverables are completed to a high standard and in a timely fashion
  • Support the sales team and sales activities as well as engaging with prospect customers and delivering product demos
  • Lead in-depth presales activities and initial design requirements as the expert solution architect
  • Liaise with other Solution Implementation Managers to support multiple solution implementation activities
  • Deliver customer training and consultancy tailored to the customer needs
  • Deliver and support the technical setup of the solution’s systems and integrations
  • Support all business entities such as the Support Desk, Delivery Team, Sales Team, Marketing, Product team and Operations in WFO tasks
  • Scope requirements and specifications for new development for the Product Management team, help define efforts and cost, and communicate expected timeline for delivery to customer
  • Develop presentation material and competitor battle cards for sales team
  • Develop and maintain product documentation and release notes in line with product development cycles
  • Work closely with engineering and product management teams to deliver with quick time-to-market and optimal resources
  • Drive product launches including working with marketing team, executives, and other product management team members
  • Represent the company by visiting customers to solicit feedback on company products and services
  • Proven track record in implementing WFO solutions, and a strong affinity of system integrations
  • Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
  • Strong problem solving skills, creativity and resourcefulness
  • Skilled at working effectively with cross functional teams in a matrix organization
  • In-depth knowledge of the Verint Workforce Management solution, specifically the Impact 360 suit version 15.1 and 15.2
  • Knowledge of other WFO products, such as Quality Monitoring, Speech Analytics and Performance Management is preferred
  • Knowledge of other WFO product vendors is preferred
  • Experience in project management is preferred
  • BSc/MSc degree in Computer Science, Engineering or equivalent is preferred

Remuneration: Base salary on offer in the range £70,000 – £80,000 plus Bonus and benefits
Home office located

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