WFO / WFM Verint Consultant
Essential knowledge: Verint Workforce Management solution, specifically the Impact 360 suit version 15.1 and 15.2
Remuneration: Base salary in the range £70,000 – £85,000 plus Bonus and benefits
Home office located
The client is a leading European provider of SaaS / cloud based multi-channel Contact Centre solutions with a well-established UK presence and c. 1000 European clients.
Main Responsibilities
- Manage end-to-end implementation of customer solutions and ensure all deliverables are completed to a high standard and in a timely fashion
- Support the sales team and sales activities as well as engaging with prospect customers and delivering product demos
- Lead in-depth presales activities and initial design requirements as the expert solution architect
- Liaise with other Solution Implementation Managers to support multiple solution implementation activities
- Deliver customer training and consultancy tailored to the customer needs
- Deliver and support the technical setup of the solution’s systems and integrations
- Support all business entities such as the Support Desk, Delivery Team, Sales Team, Marketing, Product team and Operations in WFO tasks
- Scope requirements and specifications for new development for the Product Management team, help define efforts and cost, and communicate expected timeline for delivery to customer
- Develop presentation material and competitor battle cards for sales team
- Develop and maintain product documentation and release notes in line with product development cycles
- Work closely with engineering and product management teams to deliver with quick time-to-market and optimal resources
- Drive product launches including working with marketing team, executives, and other product management team members
- Represent the company by visiting customers to solicit feedback on company products and services
- Proven track record in implementing WFO solutions, and a strong affinity of system integrations
- Proven ability to develop product and marketing strategies and effectively communicate recommendations to executive management
- Strong problem solving skills, creativity and resourcefulness
- Skilled at working effectively with cross functional teams in a matrix organization
- In-depth knowledge of the Verint Workforce Management solution, specifically the Impact 360 suit version 15.1 and 15.2
- Knowledge of other WFO products, such as Quality Monitoring, Speech Analytics and Performance Management is preferred
- Knowledge of other WFO product vendors is preferred
- Experience in project management is preferred
- BSc/MSc degree in Computer Science, Engineering or equivalent is preferred
Remuneration: Base salary on offer in the range £70,000 – £80,000 plus Bonus and benefits
Home office located
Syntony is an employment agency working on behalf of client organisations to recruit personnel. In submitting your application you are giving us permission to retain and process your personal details and to contact you via the phone and email details you provide. You can amend this consent at any time by email to gdpr@syntony.co.uk. For more information: syntony.co.uk/gdpr